CourtCorrect: Case Management software

The platform is organised around three stages of the case lifecycle: Review, Resolve and Remediate. ⁣​‌‌⁠​​​​​​​​‌​‌​⁣Review collects data from public, private and third-party sources to flag regulatory, operational and commercial risks, and names Trustpilot, Instagram and Twitter as readily used sources. Resolve covers registering and resolving complaints. Remediate covers correcting consumer problems and preventing complaints from occurring. The product is aimed at businesses that want to understand customer sentiment, handle complaints, or prevent them. The site reports over 30 clients across regulated financial services and names The Co-operative Bank, Premium Credit Limited, NFU Mutual and Evlo as customers. Vendor-reported figures include a 30% reduction in case handling times within 8 weeks, a 70% QA score improvement in 3 to 6 months, and 95% accuracy in root-cause identification. Customer testimonials describe reduced administrative workload and better visibility of complaints as they progress. CourtCorrect offers hands-on support from an expert team of operations and AI leaders to help customers deploy the platform. A system integrations page describes connecting the platform without disrupting existing setups. A customer quote describes the vendor's AI as safe and auditable, though the site does not set out further details on deployment or security.