Relay: Client Intake software
The Next Evolution of the Client-Attorney Relationship
Relay by 2nd Chair is an AI client collaboration portal for law firms that automates routine client communication inside a secure, firm-branded space that preserves attorney-client privilege. AI gives the first response to client questions with a lawyer reviewing, and routine exchanges become billable work. It is best for law firms, including personal injury and medical-case practices, that handle frequent client contact across the United States.
Product
Relay
Use cases
Headquarters
United States
Last updated
Considering Relay?
Compare it against your team's workflow, integration, and approval needs.
Are you representing Relay?
Claim this profile to update product capabilities, respond to buyer reviews and manage your organization's listing on DreamLegal
Claim Your ProfileOverview
What Relay does
Clients reach Relay through a private, firm-branded link with no downloads or training. The AI answers routine and repeated questions first, while attorneys stay in the loop to verify and step in when needed. Clients can also flag when they want billable work, and firms can resell branded access as part of service packages. Relay's legal research draws on current case law, statutes, codes and constitutions at state and federal level. Documents, including medical records, are held in encrypted storage, which suits sensitive personal injury and medical matters. Firms can configure context, tone and workflows at firm, team or individual client level. Security features include enterprise-grade encryption, deployment under the firm's existing compliance framework, secure hosting, configurable permissions and oversight, full audit trails and a dedicated trust center. 2nd Chair says Relay is compliant in all 50 U.S. states, is partnered with Microsoft for Startups and was an ABA Startup Show finalist. Most firms launch in under a week with guided onboarding. Pricing is $500 per seat per month.
What it does
Relay core capabilities
Firm-branded client portal
Private branded link for clients, no downloads.
Automated client responses
AI answers first, lawyers verify and review.
Billable AI workflows
Turns routine client interactions into billable events.
Legal research
Current state and federal case law and statutes.
Encrypted storage
Secure storage for sensitive documents and medical records.
Technical specifications
- Deployment in under a week, no coding
- Configurable by firm, team or client
- Partnered with Microsoft for Startups
Who it is for
Who Relay is built for
Target audience
- Mid-Sized Law Firm
- Chambers & Individual Lawyers
Case studies
No case studies yet
Relay doesn’t have a client-confirmed case study on DreamLegal yet. Try exploring different products for exploring case studies.
Trust & compliance
Relay security at a glance
Security certifications
Named enterprise customers
Pricing details
Relay pricing
Starting price
Pricing model
Free version
$500 per seat per month for branded client communication, automated responses and billable AI workflows.
Product videos & screenshots
See Relay in action
Product interface
Relay Interface
1/3Comparisons
Popular Relay comparisons
Evaluate how Relay stacks up against competing legal tech solutions on features, compliance, and deployment.
Harvey AI
Lucio
Jurisphere
Icertis Contract IntelligenceAlternatives
Top alternatives to Relay
Discover verified legal software options offering similar workflow capabilities and regional compliance standards.
Harvey AI
No case studies yetBuild a Frontier Legal Organization
Lucio
No case studies yetLegal AI built for precision, clarity, and control
Icertis Contract Intelligence
No case studies yetAI-native contract intelligence
ChartInsight
No case studies yetCustomizable, verifiable medical summaries
CoCounsel Legal
No case studies yetFiduciary-Grade AI built to the standard the legal profession demands
Transparency
Relay sources
Pages used to generate and verify this profile.
FAQs
Frequently asked questions about Relay
Relay costs $500 per seat per month. That covers a secure, firm-branded client communication portal, automated client responses and billable AI workflows. 2nd Chair positions this against platforms that charge thousands per month for limited research or chat tools.
Relay operates under attorney-client privilege in a secure environment designed to protect client messages from discovery. It uses enterprise-grade encryption, secure hosting, configurable permissions and full audit trails, and is deployed under the firm's own compliance framework.
Most firms launch Relay in under one week with guided onboarding and full support. Setup uses the firm's branding and client data with no coding or training required, and clients use a secure branded link with nothing to install.
Latest Insights