Immediation: Litigation Case Management software
Dispute Resolution Made Simple.
Immediation is a cloud-based alternative dispute resolution (ADR) case management platform for managing mediation, arbitration and adjudication cases. It provides intake forms, case and task tracking, panel management, configurable workflows, client portals and invoicing. It suits ADR practitioners, from sole practitioners and small mediation practices to arbitral centres, tribunals, ombudsmen and in-house HR departments. It is used globally by arbitral centres, courts and mediators.
Product
Immediation
Founded
2006
Headquarters
Australia
Founders
Laura Keily
Last updated
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What Immediation does
Cases, tasks and priorities are managed through one interface. Guided intake forms, with pre-made templates, collect information from inquiry through to case closure. Panel management lets users search neutrals by criteria, create shortlists, have parties rank options and oversee selection. Custom, editable workflows can be designed around specific requirements. Financial tools create invoices individually or in bulk, accept credit card payments, track holding accounts and download monthly reports for reconciliation. Video conferencing is available within the platform, though users may also use Zoom, MS Teams, Google Hangouts or another provider. The platform is aimed at sole practitioners, mid-sized mediation or arbitration centres, arbitration tribunals, ombudsmen, in-house HR departments and organisations with custom ADR needs. Many features are built for larger tribunal centres and adjudication schemes, but they are optional for smaller users. Immediation provides a secure client login for sharing documents and communicating outside email. Once a case moves to mediation, an integration with Clio can transfer the case file automatically, after an organisation admin approves it. Practices can apply their own logo, colours and branding to client-facing notifications and pages. The company is headquartered in Sydney and Perth, Australia, and states that its support team can respond the same day, including across US and European time zones. Immediation is not a law firm and does not provide legal advice.
What it does
Immediation core capabilities
Automated Intake Forms
Guided forms with pre-made templates for inquiry, intake and case updates.
Case Management
Track cases, tasks and priorities in a clear, visual interface.
Custom Branding
Apply your logo, colours and branding, with personalised notifications.
Panel Management
Search and shortlist neutrals, with party ranking and selection oversight.
Automated Workflows
Custom, editable workflows designed around specific client requirements.
Financial Management
Bulk or individual invoicing, card payments and monthly reconciliation reports.
Technical specifications
- Cloud-based platform
- Clio integration with automatic case file transfer
- Video conferencing: built-in, plus Zoom, MS Teams, Google Hangouts
- Separate AU and US login portals
Who it is for
Who Immediation is built for
Target audience
- Chambers & Individual Lawyers
- Mid-Sized Law Firm
- Large Law Firm
- In-House Legal Teams
Case studies
No case studies yet
Immediation doesn’t have a client-confirmed case study on DreamLegal yet. Try exploring different products for exploring case studies.
Trust & compliance
Immediation security at a glance
Security certifications
Named enterprise customers
Pricing details
Immediation pricing
Starting price
Pricing model
Free version
Subscription editions: Professional (2 cases/month) and Team (20 cases/month), with extra cases charged quarterly, e.g. AUD $20 per Professional case. 14-day free trial, no credit card required.
Comparisons
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Transparency
Immediation sources
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FAQs
Frequently asked questions about Immediation
Pricing is set by subscription edition, with the Professional Edition including 2 cases per month and the Team Edition 20 cases monthly. Cases beyond the allocation are charged at the end of each calendar quarter, for example AUD $20 per additional Professional case. Test cases are not charged. A 14-day free trial is available with no credit card required.
Yes. The platform is designed for all alternative dispute resolution practitioners, and packages are offered for smaller businesses. Many features suit larger tribunal centres and adjudication schemes, but they are optional. Sole practitioners and small mediation practices can start with a basic package and add features as the business grows.
Yes. An organisation admin first approves the Clio integration, then team members connect their own Clio accounts from the profile menu. When a case moves to mediation, the case file can be transferred automatically from Clio, so it does not need to be recreated manually. Users must log in to Clio, and data is sent using encrypted APIs.
It provides a secure way for clients to log in, access information, share documents and communicate, avoiding email and unsecured platforms. Data transferred from Clio uses encrypted APIs. Cases do not expire while a subscription is active. After cancellation there is a 14-day grace period to retrieve case details, followed by a six-month dormant period, or permanent purge on request.
Sign up in seconds and try the platform free for 14 days, with no credit card required. Support depends on the subscription plan: Basic responds within 24 hours, Silver within 8 hours and Gold within 4 hours. Subscriptions can be cancelled at any time.
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