Narrative: Features, Software Overview & Case Studies

Narrative combines historical matters, time entries, previous bills, assumptions, and benchmarks to produce data-based pricing recommendations. It can turn a matter brief into an estimate and create proposals containing scope, assumptions, and phased plans, helping firms prepare responses more quickly while considering competitiveness and profitability.

Firms can begin testing the pricing product in a sandbox environment, with the source stating that some customers can be live there the same day. The timekeeping solution can be tested or rolled out within two weeks after approval. Pilots are intended to demonstrate value before wider adoption.

Narrative is designed to sit on top of a firm’s existing practice management and document management systems, avoiding a full replacement or migration. Timekeeping may be replaced if the firm chooses, while the other solutions add capabilities over existing infrastructure. The product also supports modular rollout.

Narrative establishes return on investment during a pilot by tracking measures such as non-chargeable time, profit margins, write-offs, compliance, and proposal win rates. Its profitability tools also provide visibility into realization and matter performance. Firms can use these results to evaluate broader implementation and rollout decisions.

The company says Narrative uses enterprise-grade security protocols and complies with leading privacy and confidentiality standards. The source does not identify specific certifications. It positions secure infrastructure as important for firms managing sensitive legal and client information, and directs visitors to a separate security page for additional details.