Vast Edge ODR: Court Case Management software
A Comprehensive cloud-based Online Dispute Resolution (ODR) Software
Vast Edge ODR is cloud-based online dispute resolution software that manages disputes, mediation and case workflows digitally. It combines automation and AI with human-assisted mediation, and includes hearings, video and chat mediation, document storage and e-signatures in one platform. It is aimed at courts and judicial systems, law firms, arbitrators and mediators, enterprises handling customer disputes, and e-commerce marketplaces.
Product
Vast Edge ODR
Founded
2004
Headquarters
United States
Last updated
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What Vast Edge ODR does
The platform runs the dispute process online: parties and legal teams can hold hearings, communicate by chat, email and video conference, store reference documents and give electronic consent through e-signatures. Courts can record hearings, and the system sends alerts and notifications on case updates and makes it simple to request and add case information. Automated workflows handle reminders, case tracking and predefined dispute steps, and AI is used to generate documents, send alerts and create follow-up reminders. Mediation can be run with human mediators or AI-assisted systems. Vast Edge says courts keep full control to monitor the system and can step in at any time to take over from the AI bot. The vendor states a hybrid approach can lower customers' costs by over 50%, offers 24x7 support, and lets customers file a free claim and get expert advice tailored to their needs. The software is hosted on AWS, Azure, GCP and OCI. Vast Edge cites ISO 27001 certification and SOC 2 Type II compliance, a GDPR-ready privacy-by-design approach, end-to-end encryption of data in transit and at rest, tamper-proof audit trails and role-based access control. It can integrate with enterprise systems such as CPQ and CRM software. Vast Edge is based in Sunnyvale, California.
What it does
Vast Edge ODR core capabilities
Intuitive Online Process
Hearings, communication, document storage and e-signatures in one place.
Secure Content Sharing
Role-based permissions on case data for legal teams and parties.
Online Mediation & Collaboration
Chat and video mediation with human mediators or AI assistance.
Automated Workflows
Automated reminders, case tracking and predefined workflows.
AI-Powered Automation
AI generates documents, alerts and follow-up reminders.
Cloud-Based Deployment
Hosted on AWS, Azure, GCP and OCI.
Technical specifications
- Cloud hosting: AWS, Azure, GCP, OCI
- Integrations: CPQ and CRM software
- Video conferencing, chat and email
- Court hearing recording
- E-signatures for electronic consent
Who it is for
Who Vast Edge ODR is built for
Target audience
- Large Law Firm
- Mid-Sized Law Firm
- In-House Legal Teams
Team size
- 500+
Case studies
No case studies yet
Vast Edge ODR doesn’t have a client-confirmed case study on DreamLegal yet. Try exploring different products for exploring case studies.
Trust & compliance
Vast Edge ODR security at a glance
Security certifications
Named enterprise customers
Pricing details
Vast Edge ODR pricing
Product videos & screenshots
See Vast Edge ODR in action
Product interface
Vast Edge ODR Interface
Comparisons
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Transparency
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FAQs
Frequently asked questions about Vast Edge ODR
Vast Edge lists courts and judicial systems, law firms, arbitrators and mediators, enterprises handling customer disputes, and e-commerce and marketplace platforms. Courts keep full control to monitor the system and can intervene at any time to take over from the AI bot.
Disputes are handled online through hearings, chat, email and video conferencing, with mediation run by human mediators or AI-assisted systems. Automated workflows send reminders and track cases, documents are stored centrally, and parties give consent by e-signature. Courts can record hearings within the platform.
Vast Edge cites ISO 27001 certification and SOC 2 Type II compliance. Data is encrypted in transit and at rest, every action is captured in tamper-proof audit logs, and role-based access control limits who can see case information. The platform is described as GDPR-ready with privacy-by-design principles.
The software is cloud-based and hosted on AWS, Azure, GCP and OCI. Vast Edge says it can integrate with enterprise systems such as CPQ software and works alongside cloud-based CRM software.
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