Candle: Features, Software Overview & Case Studies
Run your firm, from your inbox
Candle is an AI email assistant for law firms that works inside Gmail and Outlook. It automatically triages incoming messages, surfaces relevant matter context, drafts replies, and logs billable time — all without leaving the inbox. Trusted by 60+ law firms across a range of practice areas.
Product
Candle
Use cases
Legal Operations Management · Law Firm Management
Headquarters
United States
Last updated
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What Candle does
Candle connects directly to case management systems such as Clio, Filevine, MyCase, and others, pulling client details, prior correspondence, and deadlines into each email thread. Its Candle Work feature goes further: it reads an email, proposes actions across connected systems — such as updating record fields, filing documents, and logging activity — and executes them only after attorney approval. Claimed outcomes include one hour saved per person per day, 70% faster response drafting, and 75% faster client response times.
What it does
Candle core capabilities
Triages emails
Categorizes and prioritizes every incoming message automatically.
Adds context
Surfaces client, matter, deadlines, and prior correspondence from case management.
Drafts the response
Generates context-aware replies grounded in the matter file.
Captures your time
Automatically logs each email interaction as billable activity.
Candle Work
Proposes and executes cross-system actions pending attorney approval.
Technical specifications
- Gmail and Outlook integration
- Integrations: Clio, Filevine, MyCase, DocketWise, Mitratech/INSZoom, VisaLaw, Litify, Salesforce
- Backed by The LegalTech Fund
Who it is for
Who Candle is built for
Target audience
- Mid-Sized Law Firm
- Chambers & Individual Lawyers
Case studies
Verified customer results
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Trust & compliance
Candle security at a glance
Security certifications
Named enterprise customers
Pricing details
Candle pricing
Product videos & screenshots
See Candle in action
Product interface
Candle Interface
Comparisons
Popular Candle comparisons
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Transparency
Candle sources
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FAQs
Frequently asked questions about Candle
Candle operates as an AI assistant inside both Gmail and Outlook, allowing attorneys to access its features without switching to a separate application.
Current integrations include Clio, Filevine, MyCase, DocketWise, Mitratech/INSZoom, VisaLaw, Litify, and Salesforce. Smokeball, Neostella, iManage, and NetDocuments are listed as coming soon.
Candle Work is a feature that reads an email, proposes specific actions across connected systems — such as updating records, filing documents, and logging activity — and only executes those changes after the user reviews and approves them.
Candle automatically logs each email interaction as billable activity, capturing time that attorneys would otherwise not record, without requiring manual time entry.
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