Candle is an AI email assistant for law firms that runs as agents inside Gmail and Outlook. It turns legal email into work by triaging incoming messages, pulling matter context from case management systems, drafting responses and logging billable time. Its Candle Work feature proposes changes across connected systems and waits for user approval before saving. Candle's website describes it as made for lawyers who live in their inbox.
Product
Candle
Use cases
Founded
2023
Headquarters
United States
Last updated
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What Candle does
Candle runs as agents inside Gmail and Outlook and works on each incoming email. Triage sorts messages by category and priority on arrival, so urgent items are not buried under newsletters or CC threads. It then pulls the client, matter, prior correspondence and deadlines from the firm's case management system, drafts replies in the user's voice based on the matter file, and logs the interaction as billable time. Candle Work proposes actions across connected systems, such as updating record fields, filing a document to a matter and logging activity. It shows what it would change and saves nothing until the user approves. Candle's website says this takes under a minute without leaving the inbox. Candle is aimed at law firms, and Candle's website says it is trusted by 60+ law firms nationwide across a broad range of practice areas. Integrations listed as available include Clio, Filevine, MyCase, DocketWise, Mitratech / INSZoom, VisaLaw, Litify and Salesforce. Candle's website reports vendor-stated results: one hour saved per person per day on email, 70% faster drafting, 75% faster client response time and 80% faster retrieval of matter data. A Tracxn profile lists the company as founded in 2023 and based in Austin, United States. Candle's website states it is backed by The LegalTech Fund.
What it does
Candle core capabilities
Triages emails
Categorises and prioritises messages as they arrive in the inbox.
Adds context
Surfaces client, matter, correspondence and deadlines from case systems.
Drafts the response
Context-aware replies drafted in your voice for review before sending.
Captures your time
Logs email interactions as billable activity automatically.
Candle Work
Proposes system changes and waits for approval before saving.
Technical specifications
- Platforms: Gmail, Outlook
- Integrations: Clio, Filevine, MyCase, DocketWise, Mitratech / INSZoom, VisaLaw, Litify, Salesforce
- Coming soon integrations: Smokeball, Neostella, iManage, NetDocuments
Who it is for
Who Candle is built for
Target audience
- Mid-Sized Law Firm
- Chambers & Individual Lawyers
Case studies
No case studies yet
Candle doesn’t have a client-confirmed case study on DreamLegal yet. Try exploring different products for exploring case studies.
Trust & compliance
Candle security at a glance
Security certifications
Named enterprise customers
Pricing details
Candle pricing
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Product interface
Candle Interface
Comparisons
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Transparency
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FAQs
Frequently asked questions about Candle
Candle is an AI email assistant for law firms. Candle's website says it is trusted by 60+ law firms nationwide, across a broad range of practice areas. Its messaging targets lawyers who live in their inbox. It runs as agents inside Gmail and Outlook.
Candle connects to Clio, Filevine, MyCase, DocketWise, Mitratech / INSZoom, VisaLaw, Litify and Salesforce. Smokeball, Neostella, iManage and NetDocuments are listed as coming soon. Candle's website says Candle does not act as a new system of record.
Candle Work reads an email and proposes changes, such as updating record fields, filing a document to a matter and logging activity. It shows the proposed changes and waits for approval. Candle's website states that nothing is saved until the user approves.
Candle's website offers a Get a demo link and an option to see Candle working inside a firm's inbox. Visitors can also explore the product page or read the company blogs for further detail.
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