Claims Concierge: Features, Software Overview & Case Studies
Your Complete Accident Claims Partner
Claims Concierge manages automotive property damage claims end-to-end on behalf of personal injury law firms and auto body shops. It handles insurer coordination, documentation, payment collection, and distribution on a contingency basis, letting law firms focus on litigation and body shops focus on repairs.
Product
Claims Concierge
Use cases
Litigation & Dispute Resolution · Legal Operations Management
Founders
Sam Kleiman
Last updated
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What Claims Concierge does
The service covers diminished value claims, total loss disputes, GAP claim filings, warranty cancellation refunds, and loss-of-use compensation. Law firms are promised an additional $3,000–$6,000 per case with no added paralegal hours. Claims Concierge contracts directly with the client for property damage services only, keeping it entirely separate from the firm's contingency fee and bodily injury representation. Body shops can also join a referral network to receive repair-ready customers. The company works on contingency — clients pay nothing unless their recovery increases.
What it does
Claims Concierge core capabilities
Diminished Value Claims
Documents and pursues post-repair vehicle market value loss.
Total Loss Claims
Advocates for fair insurer settlements on totaled vehicles.
GAP Claims & Warranty Cancellation
Navigates GAP filings and recovers unused warranty or add-on fees.
Loss of Use Compensation
Pursues reimbursement for time client was without their vehicle.
Property Damage Claim Counseling
Manages full claims process from first notice to final payment.
Technical specifications
- Contingency-based pricing model
- 24-hour client outreach after referral
- Claims processed at scale via proprietary technology
Who it is for
Who Claims Concierge is built for
Target audience
- Mid-Sized Law Firm
- Large Law Firm
- Chambers & Individual Lawyers
Case studies
Verified customer results
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Pricing details
Claims Concierge pricing
Starting price
Pricing model
Free version
Contingency-based; no fee unless client recovery increases
Product videos & screenshots
See Claims Concierge in action
Product interface
Claims Concierge Interface
Comparisons
Popular Claims Concierge comparisons
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Transparency
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FAQs
Frequently asked questions about Claims Concierge
Claims Concierge contacts the client within 24 hours, assesses the claim, and manages all coordination — including insurance documentation, repairs, and rental arrangements — while keeping the referring firm informed without requiring their direct involvement.
It handles the property damage side — repairs, diminished value, total loss, rental coordination — independently from the bodily injury case, so the firm can remain focused on litigation without property damage logistics creating delays or distractions.
No. Claims Concierge contracts directly with the client for property damage only, keeping it fully separate from the firm's retainer, contingency fee, and bodily injury representation. There are no referral fees exchanged in either direction.
Many accident victims are unaware they may be entitled to compensation beyond basic repairs. Connecting them to professional claims advocacy adds value to the client relationship without adding workload to the firm or shop.
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