Finch: Law Firm Operations software
White glove operations for personal injury firms
Finch is an outsourced operations service for plaintiff personal injury law firms, combining a team of legal professionals with proprietary AI to run intake, case management, medical records, demands, liens and settlement work. It is best suited to personal injury firms that want to take on more cases without adding in-house operational staff. The service is positioned as an extension of the firm's own team rather than as separate software to learn.
Product
Finch
Headquarters
United States
Last updated
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What Finch does
Finch runs pre-litigation work on behalf of partner firms. Intake is handled by live, bilingual staff available around the clock, who qualify callers and aim to secure a retainer during the call, with a daily follow-up protocol for leads that have not yet signed. After signing, a single case manager owns each client through treatment, checking in every two weeks, and a records desk requests, tracks and assembles provider records in parallel with treatment. Demand packages include full records and bills, a medical chronology and a narrative reviewed by health professionals and the case manager. Finch also handles settlement negotiation and lien reduction, and when a case is filed it drafts the complaint, builds the medical chronology and turns written discovery around. The team is described as US-based and drawn from personal injury practice, including former staff of large plaintiff firms. Finch states it works with partner firms in several states and provides onboarding for new firms. Pricing, data security certifications and integrations are not stated on the page.
What it does
Finch core capabilities
Intake
24/7 bilingual live intake with on-the-spot qualification and retainers
Case management
Single operator per client with biweekly check-ins through treatment
Medical records
Records requested, chased and assembled in-house, with no per-record fee
Demands
Full records, bills, medical chronology and reviewed narrative
Settlement
Handles offers, counteroffers and lien negotiation through to signed release
Litigation Assistance
Drafts complaints, medical chronologies and written discovery responses after filing
Technical specifications
- Proprietary AI combined with human legal operators
- Bilingual intake: English and Spanish
- US-based staff
Who it is for
Who Finch is built for
Target audience
- Mid-Sized Law Firm
Case studies
No case studies yet
Finch doesn’t have a client-confirmed case study on DreamLegal yet. Try exploring different products for exploring case studies.
Trust & compliance
Finch security at a glance
Security certifications
Named enterprise customers
Pricing details
Finch pricing
Starting price
Pricing model
Free version
Pricing is not stated on the page. Records are included with no per-record fee. Consultations are offered via a booking link.
Product videos & screenshots
See Finch in action
Product interface
Finch Interface
Comparisons
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Transparency
Finch sources
Pages used to generate and verify this profile.
FAQs
Frequently asked questions about Finch
Finch is built for personal injury firms. The page describes it as operations for plaintiff firms, handling intake, case management, records, demands and settlement. It states that the team includes people who have worked in personal injury practice and that partner firms include Thompson Law, Bader Law and Simon Law Group.
No. The page states that records are requested, chased and received without a per-record surcharge, and that the records desk runs in parallel with treatment. It states that records are typically received within 14 days on average, with 80% received within 30 days.
Finch provides 24/7 live, bilingual intake staffed by people rather than automated responses. Callers are qualified during the call, the goal being a signed retainer before they hang up. A daily chase protocol follows up with leads until they sign or decline.
The page says there is no new software to learn and that Finch's staff work as extensions of the firm. It does not list specific case management, CMS or other system integrations.
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